Privacy policy

Privacy Policy

At Sugaree, accessible from the Sugaree app which can be downloaded from Google play store and Sugaree websites: www.Sugaree.in, www.Sugaree.info one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Sugaree and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Sugaree. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.

Sugaree, an online food ordering and delivering service respect your privacy and keep protecting your privacy under the privacy policies. We also reserve your rights to change the privacy policy on due time. Here, we are giving the information of how, why and what type of information, we may collect, use, protect and disclose them while you are accessing our Sugaree application and website www.sugare.in and www.sugare.info for ordering the food in any restaurants/outlets/home bakers. The information which will be collected by any third-party service provider (Facebook, Instagram or any other service), restaurants, outlets, home bakers this policy will not be applicable.

Please read this policy carefully before accepting. If you agree with our policy then you will give permission to us for accessing your information which should be provided by you while accessing the Sugaree app and websites. We shall be collecting, using, protecting and disclosing your information while it will be necessary. If you don't agree then We will not entertain your information in the near future.

The policy may change time to time and we always welcome you to suggest us for changing any clause/points/policy/decision by email to us at info@Sugaree.in

 

 

(I) Consent

By using our Sugaree app and websites: www.sugaree.in, www.sugaree.info,  you hereby consent to our Privacy Policy and agree to its terms.

(II) The information which we have collected and how we have used it

  1. What information you have provided to Sugaree (or us):

We (Sugaree) use your information for improving functionality and quality of our service so that you will get a better experience while using our service for ordering and delivering food.

 

(i) User personal information: We (Sugaree) collects your personal information like name, email id, phone no, password and DOB while you are registering in the Sugaree app and websites. These are the minimum information you should provide to us to identify you. We also collect your address and GPS location. We collect this information for tracking you for delivering your any type of food. All these data along with your internet connection, IP address, cookies and your device through which you are accessing our app and website are stored in our server which is maintained by our application developer.

 

(ii) Content: We collect and get your review, comments, likes, followers, photos, your favorite, special restaurants/outlets/home bakers, offers, wallet, your request to restaurants/outlets/home bakers and any other information while you are using the Sugaree app, websites and any other service. Data like how long you used our service and which service you have selected are also stored in our server.

 

(iii) Transactional information: The transaction details like credit history, debit history, e-billing, are automatically saved in our server. Payment card information, your billing address, phone no, name may be shared with third party service providers for accessing or fulfilling your payment credit/debit request while purchasing any product/food through our services Sugaree app, www.sugaree.in, and any other service.

 

(iv) Location or GPS information and how to opt out: If you place an order through the Sugaree app and website, the GPS of your mobile automatically turns on for finding the precise location for delivering your food. This location is saved on our server. Through this service you will get a better customer experience for getting your food at the door steps. For opting out this service you can disable your GPS facility.

 

(v) Log files: Sugaree follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

(vi) Cookies and Web Beacons: Like any other website, Sugaree uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. For more general information on cookies, please read "What Are Cookies" from Cookie Consent.

 

(vii) Advertising partners privacy policies: You may consult this list to find the Privacy Policy for each of the advertising partners of Sugaree. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Sugaree, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Sugaree has no access to or control over these cookies that are used by third-party advertisers.

(viii) Third party privacy policies: Sugaree's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

We may collect, process and store your user details associated with any social media account that you use to login into Sugaree’s services or connect to your social media account with our services available in Sugaree. You consent to our collection, storage, and use including any information without limitation which you have made public, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. Please once go through the privacy policy of social media services how they share information when you choose to connect your account.

(III) How we have used your information which we have collected

We use the information which we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

 

 

 

 

 

 

 

(IV) How we have shared the information which we have collected

We share the information which we collect in various ways, including to

  • To fulfill the purpose for which you provide it to us while using Sugaree services.
  • Your information will be shared to the third-party service providers which have supported our business and have consent to you for sharing your information.
  • Your information will be shared to the third-party service provider or any other merchant if you have taken any subscription from them through our services.
  • Your information will be shared with service providers for sending mail, SMS to you to keep updating about the various services, product associated with Sugaree.
  • Legal Purposes: In violation of privacy policy, terms of use and doing any other illegal activities with services, employees of Sugaree, we may share your information to government or private agencies for legal purposes to investigate the matter with or without consent of you. 
  • Social Networks: If you connect our services to any other social network, advertise or any other third-party services by using Sugaree login credential then they may collect your information which you have shared with Sugaree automatically. We are not responsible for such types of activities.

(V) Which Information we have shared with restaurants/outlets/home bakers

When you make an order, payment through our services, we share your name, address, phone no, email id and payment details to the restaurants/outlets/home bakers for keeping transparency to our services. Information you choose to share with a restaurant/outlets/home bakers when you make an order or pay to a restaurant/outlets/home bakers through our services like Sugaree app, websites www.Sugaree.in, www.sugaree.info, Facebook, Instagram or any other available services may be used by the restaurant/outlets/home bakers for its own purposes. Note that Sugaree has no access to or control over these privacy policies which are used by restaurants/outlets/home bakers. We suggest you contact the restaurant/outlets/home bakers directly if you want to learn more about it.

 

(VI) Payment/card/internet banking related Information

When you place an order followed by payment through any credit/debit card, internet banking and UPI, you consent about sharing your payment details, card information, transaction number to us, to respective restaurants/outlets/home bakers for our references and to the third-party service provider who will initiate and process your payment or demand. Once you have completed your payment through our services, your payment details, card information may be stored with restaurants/outlets/home bakers, third parties and us for enhancing the payment process in near future. Note that Sugaree has no access to or control over this information which are stored to the restaurants/outlets/home bakers and any other third parties.

(VII) Communication choices

When you register and login your account with Sugaree, you consent to get email, SMS or WhatsApp notification about any update of our services to your login device. You can opt out the app notification in your login device. If you missed any notification after opting out of all Sugaree notifications then we are not liable or responsible for the same.

(VIII) Reviewing, changing, correcting or deleting information

We always feel good and encourage you to review, update, and provide correct personal information while using our services which we have maintained about you in our system or server. We may delete your information if it is inaccurate, incomplete, or irrelevant.

If you want to delete, change or correct your personal information, you should contact us and the contact details have been provided in the Sugaree App, Sugaree website: www.Sugaree.in, www.Sugaree.info. For deleting, changing, correcting or reviewing your account you should provide the genuine or feasible reason so that we can proceed your request further as per the law of jurisdiction. We are not permitted to change your account information, delete your account if we found you to be involved in any illegal activities with Sugaree or any other services as per the law of jurisdiction.

 

 

 

(IX) How we have protected your information:

We have advanced technology, this can be software, hardware or other trusted applications which have provided safeguards to your information which you have shared while using our services. We have provided these protections to your payment card information which you have shared with us. But we aren't able to give safeguards to personal information, your payment card information and any other information which you have shared to any restaurants/outlets/home bakers and third parties through our services. At that you can play an important role in keeping all of your information secure.

We are not responsible for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. We advised you not to share your user’s name, password and any other security information of your Sugaree account with anyone. If you login or give us instruction via your registered username and password we assume that you have given this authorization to provide this instruction.

(XI) CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

(XII) GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

(XIII) Permissible age and children's information:

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Sugaree does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

(XIV) Changes to this privacy policy

We reserve the right to amend Sugaree’s Privacy Policy from time to time when it will be necessary or/to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check and review the Sugaree’s privacy policies periodically for changes. We shall post if we shall make any vast changes in the privacy policies. Your continued use of the Sugaree’s services and the changes to Sugaree’s Privacy Policy will constitute your consent and acceptance of those changes.

 

 

(XV) Contact us

If you have any queries relating to the Sugaree’s privacy policies and information provided by us, you can contact us through following