Cancellation Policy:

1. Generally, Users cannot be entitled to cancel Order once they placed. They can choose to cancel the placed Order prior to the confirmation of order from the restaurant/outlets/home bakers. However, Sugaree reserves the right to cancel any refund to users to a cancellation initiated by user even if the same is within prior to the confirmation of order from the restaurant/outlets/home bakers, subject to user’s previous cancellation history followed by deactivation of account, as may be necessary in the sole discretion of Sugaree. 
2. If Users cancels their Order after confirmed the order by restaurant/outlets/home bakers, Sugaree reserve right to impose a penalty of 100% of the Order amount which will be adding in the Subsequent Order and can also disable the cash on delivery facility until the complete amount will be collected, for breach of contract terms as a compensation for the damages suffered by Sugaree. Sugaree also reserve right to either not to refund the Order value in case User’s Order is prepaid or want to recover from the User’s subsequent Order in case his/her Order is COD, to compensate the Previous order.
3. Sugaree reserves the right to collect a penalty for the Orders constrained to be cancelled by Sugaree for reasons not attributable to Sugaree, including but not limited to:
   • In the event if the address provided by Users is either wrong or falls outside the delivery zone.
   • In the event if failure to contact User by phone or email or SMS at the time of delivering the Order.
   • In the event if failure to deliver User Order due to lack of information, direction or authorization from User at the time of delivery
   • In the event if the unavailability of all the items ordered by User at the time of booking the Order or
   • In the even if the unavailability of all the items ordered by User at the time of placing the Order. However, Sugaree will contact the User on the phone number registered to Sugaree at the time of placing the Order and inform User of such unavailability. In such an event User will be entitled to cancel the entire Order and shall be entitled to a refund to an amount 100% of the Order value.
   • In case of cancellations for the reasons attributable to Sugaree, Sugaree shall not collect any penalty from the User.